Get in Touch With Us
This page tells you how to reach the editorial team at Social Casinos, what we can realistically help with, and where to go when the issue belongs with an operator or a support organization instead of us. We publish research on sweepstakes and social casinos available to US players — we do not operate a casino, hold player funds, or process coin redemptions.
How to reach the editorial team
Email is the only channel we monitor. Write to [email protected] and include the page you were reading, the operator involved, and the date. We aim to reply within two business days. Messages about factual errors go to the top of the queue.
We do not publish a phone line. A written record helps both sides, particularly when a message concerns a specific promotion, a redemption threshold, or state eligibility that may have changed since we last checked it.
Include these details and we can act faster
- The URL or page title where you saw the information.
- The operator name as it appears on their site.
- Your state of residence, since availability and age rules vary by state.
- A screenshot or quote of the terms you are asking about.
- What outcome you are hoping for — a correction, a clarification, or a pointer to the right place.
How we make money, and why it does not decide rankings
Some links on this site are commercial. If you create an account with an operator after following one, Social Casinos may earn a commission. That arrangement pays for the research; it does not buy a position in our lists, a rating, or a favorable write-up. If you believe a page reads as if it were bought, tell us and we will look at it — that is a legitimate reason to email.
Our editorial ratings are our own judgments, not customer review scores, and they reflect what we could verify at the time of writing. Offers and terms change frequently. We always ask readers to confirm current details on the operator's own official rules page before signing up.
Questions we get about specific operators
Most reader mail is about a handful of platforms we cover. Here is what we can and cannot answer for the most frequently raised ones, starting with our highest-ranked listing.
Spinblitz
Spinblitz sits at the top of our list with an editorial rating of 10.0, largely because its headline welcome package — 100 Million Gold Coins with the BLITZ JACKPOT — is unusually large in Gold Coin terms and clearly presented. Reader questions here usually concern what that number is actually worth. Gold Coins are the play-for-fun currency: they cannot be redeemed for prizes, no matter how many you hold. Only Sweepstakes Coins, where an operator offers them, can be put toward prize redemption once the promotional playthrough and verification conditions are met. The limitation worth stating plainly is that a headline Gold Coin figure tells you nothing about redemption potential, and we cannot confirm any individual account's balance or bonus eligibility — only the operator can.
Lone Star
Lone Star advertises a welcome offer up to 500k GC and 105 free SC and holds a 9.7 rating from us. It is one of the clearer dual-currency presentations we have reviewed, because the sweeps portion is stated separately from the Gold Coin portion. The catch readers should note: "up to" means the full amount is typically tiered across purchases or staged rewards rather than granted at signup, and free SC carry playthrough conditions before any redemption request can be made. If your allocation looks smaller than advertised, that is an operator terms question, not something we can adjust.
Casino.Click
Casino.Click also rates 9.7 with us, and its offer of 150 extra coins and 10 free spins is modest compared with the larger packages on this page — which is exactly why some readers prefer it as a first look at the sweepstakes model. The trade-off is that a small welcome bundle gives you a short runway. You will reach the point of deciding whether to claim daily free coins, use the no-purchase method of entry, or buy a coin package sooner than you would elsewhere. Free spins are usually tied to named titles and to one currency type, so check which before you play them.
SplashCoins and the rest of the list
SplashCoins (9.7) runs a 200% welcome offer, which applies to a coin package purchase rather than being granted outright — a percentage match is not a free coin grant, and that distinction matters. Below it, Free Spins (9.4), Lucky.me (9.4), Crown Coins (9.2), Crash Duel (9.1), Spree (8.9) and Mr Goodwin (8.8) all appear in our comparisons. We are happy to answer questions about any of them, but the same boundary applies throughout: we can explain how a published term works, not intervene in your account.
What we can help with — and what we can't
| Bring this to us | Bring this to the operator |
|---|---|
| A figure, offer or state list on our page that looks wrong or out of date | A missing bonus, coin balance or promotional credit on your account |
| How Gold Coins and Sweeps Coins differ in practice | Why your redemption request was declined or held |
| Which criteria we used to rank a platform | Identity verification (KYC) document problems |
| A suggestion for a topic or operator to review | Account closure, self-exclusion or deposit limit requests |
| Concerns that a page reads as advertising | Payment processing times and failed transactions |
The right-hand column is not us being unhelpful. We have no access to any operator's systems. Contacting the platform's own support — usually live chat or a ticket form inside your account — creates the record you will need if you later escalate.
Money questions we're asked most
Participation generally does not require a purchase. Legitimate sweepstakes operators publish a no-purchase-needed method of entry, commonly a mail-in request set out in their official rules, alongside daily login rewards and periodic free coin drops. Buying coin packages is optional and buys Gold Coins for entertainment, with Sweeps Coins typically attached as a promotional extra.
On the paying-in side, US platforms commonly support debit cards, ACH bank transfers and online payment providers; availability differs by operator and sometimes by bank. On the paying-out side, prize redemptions usually run to a bank account, occasionally to gift cards, and are subject to a minimum redemption threshold, completed identity verification, and playthrough of any promotional Sweeps Coins. Processing times vary and are not instant. Redeemed prizes may be taxable under federal and state rules — keep your own records and consult official guidance. If you email us asking what a particular operator's minimum or processing window is, we will point you to where they publish it rather than quote a figure we cannot currently verify.
Game and library questions
We are also asked what these platforms actually offer. Across the operators on this page the catalogs generally break into sweepstakes slots (the bulk of most libraries, including progressive jackpot titles), table-style games such as blackjack, roulette and video poker, live dealer rooms where an operator supports them, and instant or crash-style games — Crash Duel's name signals that category directly. Return to player and volatility figures are set by the game supplier, not the site, and we do not claim any operator has the highest RTP; where a provider publishes an RTP range, check it in the game's own info panel. Mobile play is the norm, usually through a browser rather than a dedicated app.
Beyond the casino-style games
Several operators in this space run adjacent products under the same account — social sportsbook or pick'em style contests using the same dual-currency structure, prediction and crash markets, and loyalty programs with seasonal tournaments and leaderboards. These sit under the same sweepstakes promotional framework as the slots, but the rules, playthrough terms and eligible states can differ from the casino section. Read the specific promotion's terms rather than assuming the casino rules carry over. If you have a question about one of these side products, say which one in your email — they are governed separately.
Eligibility, state rules and the limits of what we'll tell you
Sweepstakes casinos in the US are governed largely at state level rather than nationally. Availability varies by state, some states restrict or prohibit these platforms, and operators also choose for themselves which states to serve based on legal risk. Laws and enforcement positions change often. Minimum age is typically 18, though some operators set 21 across the board or in particular states. Geolocation checks apply at signup and at redemption.
We will not tell any reader that a given site is definitely legal for them to use — that is legal advice and we do not give it. What we will do is explain how the sweepstakes model works, point you to the operator's official rules and excluded-state list, and flag when something we published has since changed. Verify eligibility yourself before you register.
If the issue is your play, not our page
Please say so in your message and we will respond with resources rather than casino content. Operators are generally required to offer self-exclusion, deposit and purchase limits, and account cooldowns — those are requested directly with the platform. Independent help in the US includes the National Council on Problem Gambling and Gamblers Anonymous, and gambling blocking software can restrict access at the device level. We will not push offers at anyone who raises this.
Corrections, complaints and escalation
If you think we got a fact wrong, send the correction with a source and we will check it. Where we were wrong, we update the page and note the change. Our fact-check date on this site's operator pages tells you how recently we last reviewed the details.
For complaints against an operator, work through their published complaints procedure first and keep copies of every exchange. If that route is exhausted, your state's consumer protection office is the usual next step. We are not a dispute resolution service and cannot compel an operator to do anything.
Before you write
A quick check of the relevant operator's official rules page answers a large share of the questions that reach us — thresholds, excluded states, expiration dates on promotional coins, and playthrough terms are all published there. If it does not answer yours, or the published terms contradict something on our site, email us. Readers based outside the US looking at a different market may find our coverage of casinos outside the GamStop scheme in the UK more relevant than anything here.
Questions about the research behind our rankings can be directed to [email protected] as well — Brandon Chandler handles editorial correspondence and will tell you honestly when we simply do not know.